Contact
One address, and no contact form.
Everything reaches [email protected]. A form either posts nowhere, which is dishonest, or posts somewhere and collects an IP address and a browser fingerprint you never agreed to hand over.
Routes
Subject lines, and how long each takes.
| Matter | Subject line | Useful to include | Response |
|---|---|---|---|
| Arguing with an axiom | Axiom | Which number, and what you would replace it with | 5 business days |
| A puzzle you think needed a guess | Axiom 2 | The puzzle identifier from the pause screen, and the state you were stuck in | 5 business days |
| General and press | Anything sensible | What you are trying to establish | 5 business days |
| Access to your personal information | Privacy request | The identifier the data is keyed to, if you know it | 30 days |
| Correction | Privacy request | What is wrong and what it should say | 30 days |
| Deletion | Delete my data | The email on the account, or the support identifier | 30 days |
| Privacy complaint | Privacy complaint | What happened and what you want done | Acknowledged in 5 business days, answered in 30 |
| Security | Security | Steps to reproduce | Same or next business day |
| Copyright or trade mark | Legal | The work, the claim, and your contact details | 5 business days |
Commitments
What those numbers mean.
An axiom 2 report is a bug report
If you reached a state where you had to guess, either the solver missed something or the axiom is not being enforced. Both are defects on our side. Send the puzzle identifier and we will reproduce it, and if you are right we will say so publicly rather than quietly patching the board.
Five business days
A substantive reply, not an acknowledgement. If something needs longer we say so inside the five days and give a date.
Thirty days
The period Australian Privacy Principles 12 and 13 set for access and correction. Identity verification happens inside that period, not on top of it. A refusal comes with written reasons, the ground relied on, and how to complain.
If we do not satisfy you
Complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. No fee, no lawyer needed, no permission from us. The OAIC will normally expect you to have given us 30 days first.
Identity
Who you are writing to.
- Legal name
- AXIOM INTERACTIVE PTY LTD
- ACN
- 700 712 465
- ABN
- 77 700 712 465
- State
- New South Wales, Australia
- [email protected]
- Phone
- None published. A studio this size cannot staff a line through business hours without either missing calls or pretending someone is there. Say in your first email if a call is genuinely needed
- Your email
- Support threads are kept 24 months, complaint threads 7 years. Writing to us subscribes you to nothing. Detail in the privacy policy